Privacy Notice

Last updated: December 2025
By using this website, you agree to the terms below.

Creatives by Frankie (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Notice explains how we collect, use, store and safeguard your information when you interact with our website, purchase services, or work with us.

If you have any questions, please email frankie@creativesbyfrankie.com.

What We Do

Creatives by Frankie provides social media management, content creation, marketing strategy, photography/videography services, consultancy and digital resources to support business owners in improving their online presence. Our focus is on helping clients build visibility, communicate their brand effectively and achieve sustainable growth through strategic, personalised support.

Through social media management, content planning, strategy sessions, audits, photography and videography services, and related digital tools, we work to understand your business goals and online challenges. We then offer tailored strategic guidance, content creation and ongoing support designed to enhance your digital marketing performance.

In addition to client services, Creatives by Frankie also provides workshops, training sessions, online programmes, written resources, memberships and educational content relating to social media, marketing and business growth.

How We Obtain Your Personal Data

You may give us personal information when you:

  • Enquire about or purchase a service

  • Complete onboarding or strategy questionnaires

  • Book a call or submit a form on the website

  • Subscribe to emails or download resources

  • Communicate with us by email, phone, social media or post

  • Make a payment

  • Participate in workshops, programmes or consultancy sessions

This information may include:

  • Name, email address, phone number and postal address

  • Business name, business details and social media handles

  • Brand assets and creative content you supply

  • Information about your goals, challenges or marketing activity

  • Login details for platforms you choose to grant access to

  • Payment details (processed securely via third-party providers – we do not store full card details)

  • Any additional information voluntarily provided during meetings or calls

We use this data to deliver the services you have purchased, manage your account and communicate with you.

The legal basis for processing this data is legitimate interest and/or contractual necessity.

Information collected automatically

When you use our website, we may automatically collect:

  • IP address

  • Device and browser information

  • Pages viewed and session statistics

  • Behavioural data (e.g. time on page, clicks, navigation)

  • Information collected through cookies, analytics tools or tracking pixels

You can control cookies through your browser settings.

Information received from third parties

We may receive personal information from:

  • Payment processors (e.g. Stripe)

  • Website platforms

  • Analytics providers

  • Software tools integrated into our business (e.g. CRM, booking tools)

  • Social media platforms

We only receive information that you have consented to share.

How we use your personal data

We may use your data to:

  • Provide and fulfil the services you have purchased

  • Communicate with you regarding projects, enquiries or account updates

  • Create content, strategies or materials for your business

  • Manage your bookings, invoices and payments

  • Improve our website and services

  • Send you educational content, newsletters or marketing (only with your consent)

  • Provide customer support

  • Comply with legal and regulatory requirements

We always handle your data in line with GDPR and take appropriate security measures to safeguard it.

Do you share my information with other organisations?

We keep your information confidential.

We only share your data with third parties when necessary to provide services or fulfil legal obligations, including:

  • Trusted contractors, freelancers or assistants who support your project

  • Payment processors (e.g. Stripe)

  • Website hosting and platform providers

  • Email marketing or CRM services

  • Cloud storage providers

  • Legal or regulatory authorities (only if required by law)

We never sell your data.

Any third parties we work with are required to keep your information secure and confidential.

What are your rights?

Under GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate or outdated data

  • Request deletion of your data (where legally permitted)

  • Withdraw consent to marketing emails

  • Restrict or object to how your data is processed

  • Obtain a copy of your data in a portable format

  • Submit a complaint to the ICO

To exercise any of these rights, contact frankie@creativesbyfrankie.com

What safeguards are in place to ensure data that identifies me is secure?

We take data protection seriously and use appropriate measures such as:

  • Password-protected accounts

  • Secure devices and storage

  • Encrypted cloud systems

  • Restricted access to authorised personnel only

  • Secure third-party processors

While no online system is 100% secure, we follow best practices to minimise risk.

How long do you hold confidential information for?

We keep your information only for as long as necessary for:

  • Providing services

  • Accounting and tax purposes

  • Managing legal obligations

Content and project files may be stored for a limited period unless otherwise agreed.

Website & Cookies

Our website uses cookies and analytics tools to improve user experience. This may include:

  • Standard cookies for functionality

  • Analytics cookies (e.g. Google Analytics)

  • Tracking cookies for performance measurement

You can opt out or manage cookie settings through your browser.

Payments

Payments on our website are processed securely through Stripe, which adheres to PCI-DSS standards. We do not store full credit card information.

GDPR Compliance

Creatives by Frankie is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We take your privacy seriously and ensure that any personal data we collect, store, or process is handled in line with these regulations.

Your rights under GDPR include:

  • Access: You have the right to request a copy of any personal information we hold about you.

  • Correction: You can ask us to correct any inaccuracies in your data.

  • Erasure: You can request that your personal data be deleted where it is no longer necessary for the purpose it was collected.

  • Restriction: You can request that the processing of your data is limited in certain circumstances.

  • Portability: You have the right to receive your data in a structured, commonly used, machine-readable format and to transfer it to another controller.

  • Objection: You can object to how your data is processed, including for marketing purposes.

Lawful basis for processing:
We process your personal data only when there is a lawful reason to do so. This could include:

  • To provide the services you have requested (contractual necessity).

  • To comply with a legal obligation.

  • For legitimate business interests, such as improving our services, marketing (with your consent), and providing support.

  • Where you have given explicit consent for a specific purpose.

Data security:
We take appropriate measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. This includes using secure servers, password protection, and limiting access to authorized personnel only.

Data retention:
We will only retain your personal data for as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Once no longer required, your data will be securely deleted.

Contacting us regarding your data:
If you wish to exercise any of your rights under GDPR, or if you have any questions about how your personal data is used, please contact us at frankie@creativesbyfrankie.com.

Changes to this privacy notice

We may update this Privacy Notice occasionally. Any changes will be posted on this page, and continued use of the website indicates acceptance of the revised terms.

Contact Us

If you have questions, concerns or requests relating to this policy, please contact:

Email: frankie@creativesbyfrankie.com
Business: Creatives by Frankie